Refund policy

Last updated: 12 September 2026

Editorial articles on this site are free to read and involve no payment. This policy applies to publications sold by Hourwise.

The period

A refund may be requested within 30 days of the purchase date. The purchase date is the date the payment provider confirmed the transaction, which appears on the receipt sent by email. Requests are accepted throughout that window, and no reason has to be given.

How a request is made

1. Send a message to support@hourwise.online from the email address used at purchase, or quoting it.
2. Include the order reference or receipt number and the name of the publication.
3. A confirmation that the request has been received is sent by email, normally within two business days.

No form, telephone call or justification is required. Where a request arrives without enough information to locate the transaction, a reply asks for the missing detail rather than closing the request.

How long a refund takes

• Approved refunds are submitted to the payment provider within 5 business days of the request being received.
• Once submitted, the time to appear on a statement is set by the card issuer or bank, not by Hourwise. Card refunds commonly take one to two billing cycles; other methods vary.
• Refunds are issued to the original payment method, in the original currency, for the amount charged. Differences produced by exchange-rate movement or by fees applied by an issuer are outside Hourwise's control.
• Where a refund has not appeared 30 days after submission, the support address can supply the provider's transaction reference to give to the bank.

Limits

• One refund per publication per purchaser. Repurchasing the same publication after a refund does not open a new refund period for it.
• Access to a refunded publication ends when the refund is submitted, and the licence in the terms ends with it. Copies already downloaded are to be deleted.
• Requests made after the 30-day period are considered case by case and are not covered by this policy; statutory rights below are unaffected.
• A transaction identified as fraudulent is reversed and reported to the payment provider, and is not treated under this policy.
• Charges made by a third party — a card issuer's cross-border fee, a currency conversion spread — are not refundable by Hourwise, which never receives them.

Chargebacks

Raising a dispute with a bank before contacting the support address does not remove the right to a refund under this policy, but it moves the matter into the payment provider's process, which is slower. Access to the publication may be suspended while a dispute is open.

Statutory rights

This policy sits alongside consumer law and does not replace it. Purchasers in Brazil retain the right of withdrawal under Article 49 of the Código de Defesa do Consumidor (Law 8.078/1990) for purchases made outside a commercial establishment, along with every other right under that Code. Purchasers in the European Union, the United Kingdom, Australia and elsewhere retain the mandatory consumer rights available under the law of their country of residence, including any statutory withdrawal or cooling-off right. Where a statutory right is more favourable than this policy, the statutory right prevails.

Contact

All refund correspondence goes to support@hourwise.online.